1. Salesforce Ecosystem

• Objective: Understand the Salesforce platform, its components, and its cloud-based architecture.
• Activities: Explore different Salesforce clouds (Sales Cloud, Service Cloud, Marketing Cloud, etc.), understand their features, and how they integrate to create a unified CRM solution.

2. Navigation

• Objective: Learn how to navigate the Salesforce interface to access various features and tools efficiently.
• Activities: Hands-on sessions guiding users through Salesforce?s Lightning Experience and Classic interface, with a focus on common tasks like record management, object relationships, and navigation tips.

3. Data Model

• Objective: Gain a solid understanding of how data is structured within Salesforce, focusing on objects, fields, and relationships.
• Activities: Learn how to customize standard and custom objects, work with relationships like lookup and master-detail, and how to manage data integrity.

4. Reports & Dashboards

• Objective: Learn how to create and manage reports and dashboards to visualize data and track key performance indicators (KPIs).

Activities: Hands-on exercises to design custom reports, set up filters, and use advanced features like summary reports and dashboards to interpret data effectively.

Days : Weekends
Batches from : 10AM - 6PM
Duration of the Course : 3 Months | 48 hours